Privacy Policy

Castalia Lux LLC FZ
Last updated: [11.06.2025]

This Privacy Policy explains how Castalia Lux LLC FZ (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit https://castalialux.com (the “Site”) or otherwise interact with us.

By using the Site, you agree to the terms of this Privacy Policy.

1. Company Information

Castalia Lux LLC FZ
Meydan Free Zone
Meydan Grandstand, Floor M
Nad Al Sheba, Dubai, United Arab Emirates
Email: hey@castalialux.com

2. Information We Collect

We collect only the minimum personal information necessary to operate our Site and fulfill your requests.

2.1. Information You Provide Directly

  • Name

  • Email address

  • Phone number
    (Collected through contact forms, inquiries, or customer communication)

2.2. Automatically Collected Information

When you browse our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and related tracking data

  • Pages viewed and time spent on the Site

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support

  • Communicate with you regarding your requests

  • Improve our Site, user experience, and services

  • Send important service notifications

  • Protect and secure our platform

We do not sell or rent your personal data.

4. International Shipping and Service Provision

As Castalia Lux ships internationally, your data may be processed for the purpose of contacting you about orders, delivery questions, or customer support related to international logistics.

5. Cookies & Tracking Technologies

Our Site uses cookies to:

  • Enable basic site functionality

  • Understand site usage and performance

  • Improve navigation and user experience

You may disable cookies at any time through your browser settings.

6. Data Sharing

We do not share, sell, or disclose your personal information to third parties, except in the following limited cases:

  • When required by law, regulation, or governmental request

  • To protect the security and rights of our Company

  • With your explicit consent

We do not provide data to advertising networks or third-party marketing firms.

7. Data Storage and Security

Your information is stored securely and accessed only by authorized personnel.
We implement reasonable technical and organizational measures to protect your data against:

  • Loss

  • Unauthorized access

  • Misuse

  • Alteration

However, no online system is 100% secure, and we cannot guarantee absolute protection.

8. International Data Transfers

If you access the Site from outside the United Arab Emirates, you understand that your information may be transferred to, stored, and processed in the UAE.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hey@castalialux.com.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Fulfill our legal obligations

  • Resolve disputes

  • Maintain security

After this period, data is securely deleted.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with the “Last updated” date revised accordingly.
Continued use of the Site signifies acceptance of the updated terms.

13. Contact Us

For questions about this Privacy Policy or your personal data, contact:

Castalia Lux LLC FZ
Email: hey@castalialux.com