Terms & Conditions

Castalia Lux LLC FZ
Last updated: [11.03.2025]

Welcome to castalialux.com (the “Site”), operated by Castalia Lux LLC FZ, a licensed company under the laws of the Meydan Free Zone in Dubai, UAE (“Company”, “we”, “us”, “our”).

By accessing or using the Site, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use immediately.

1. Company Information

Castalia Lux LLC FZ
Meydan Free Zone
Meydan Grandstand, Floor M
Nad Al Sheba, Dubai, United Arab Emirates
Email: hey@castalialux.com

2. Nature of Our Business

Castalia Lux operates both as:

2.1. Direct Seller

We offer a curated catalog of authenticated pre-owned luxury garments that we own and sell directly.

2.2. Consignment Seller

We also sell select items on behalf of third-party owners (“Consignors”), receiving a commission on each completed sale.

In all cases, the product descriptions, condition reports, and photographs provided on the Site represent the full and final information regarding each item.

3. Eligibility

To use the Site or make purchases, you must be:

  • at least 18 years old, and

  • legally capable of entering into binding contracts.

4. Product Authenticity & Condition

We specialize in pre-owned luxury fashion pieces.
Every item is:

  • carefully selected,

  • authenticated to the best of our expertise,

  • described according to its true condition, and

  • presented with accurate photographs.

The condition classifications include:
new, like new, or pristine, as stated in each individual listing.

Because all garments are unique and pre-owned, slight imperfections associated with vintage or pre-owned items may exist and are considered part of the item’s character.

5. “As Described” Sales — No Returns

All sales are final. We do not accept returns, refunds, or exchanges for any reason.

This strict policy applies because:

  • our items are one-of-a-kind,

  • sourced from private collectors and consignors,

  • carefully authenticated and documented, and

  • handled within a luxury resale model where return cycles cannot be supported.

By completing a purchase, you confirm that:

  • you have reviewed the photos, description, and measurements,

  • you understand the item is pre-owned, and

  • you accept that the sale is final.

If you have any questions before purchasing, please contact us at hey@castalialux.com.

6. Prices & Payments

Prices are listed in the currency indicated on the Site.

We accept the following payment methods:

  • Credit and debit cards

  • Bank transfers

  • PayPal

  • Payment links

  • Cash on delivery (where applicable)

Payment must be completed before the item is shipped.

We reserve the right to change prices at any time, but such changes do not affect orders already placed.

7. Shipping & Delivery

7.1. Worldwide Shipping

We ship internationally using DHL Express.

7.2. Free Shipping

All orders are shipped free of charge, regardless of destination.

7.3. Processing Time

Orders are typically processed within 1–3 business days.

7.4. Customs & Import Duties

Local taxes, duties, and customs fees (if any) are the buyer’s responsibility.
These vary by country and cannot be predicted by us.

We do not accept returns due to customs charges or refusal to pay import fees.

7.5. Delivery Issues

Once the package is handed to the carrier, delivery timelines are controlled by DHL Express.
We are not responsible for:

  • delays caused by customs,

  • force majeure events, or

  • any third-party shipping disruptions.

8. Consignment Terms

For items sold on behalf of Consignors:

  • The Company acts as an agent only.

  • Payment to the Consignor is made after the buyer completes the purchase.

  • Consignment items are subject to the same no-returns policy.

9. Intellectual Property

All content on the Site — including images, product descriptions, text, branding, and layout — is the property of Castalia Lux LLC FZ or licensed to us.

You may not reproduce, modify, distribute, or exploit any content without our written consent.

10. Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for:

  • any indirect, incidental, or consequential damages,

  • losses caused by misuse of the Site,

  • actions of third-party carriers (DHL),

  • inaccuracies caused by device display variations (screen color differences),

  • delays or inability to access the Site.

Our total liability for any claim relating to your use of the Site shall not exceed the purchase price of the item in question.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, available at:
https://castalialux.com

12. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the United Arab Emirates, specifically the regulations of the Meydan Free Zone.

Any disputes shall be resolved exclusively in the competent courts of Dubai, UAE.

13. Amendments

We may update these Terms at any time.
Changes take effect upon posting on this page.
Continued use of the Site indicates acceptance of the revised Terms.

14. Contact Us

For questions regarding these Terms & Conditions, please contact:

Castalia Lux LLC FZ
Email: hey@castalialux.com

If you’d like, I can also create:

✅ Refund Policy (no returns — cleanly formulated)
✅ Shipping Policy
✅ Cookie Policy / Cookie Banner Text
✅ Terms for Consignors (consignment agreement)

Just tell me which ones you want.

You said:
Now I need to create a refund policy.
return policy
ChatGPT said:

Here is a clean, strict, legally-sound Return & Refund Policy tailored exactly for Castalia Lux LLC FZ — luxury pre-owned garments, worldwide shipping with DHL Express, and zero returns.
You can publish this text directly on your website.

Return & Refund Policy

Castalia Lux LLC FZ
Last updated: [insert date]

At Castalia Lux LLC FZ, we curate and offer highly selective pre-owned luxury garments, each piece authenticated, individually photographed, and described with precision. Due to the unique, collectible, and delicate nature of our items, all sales are final.

By completing a purchase on https://castalialux.com, you confirm that you understand and agree to the following policy.

1. No Returns, No Exchanges, No Refunds

We do not accept:

  • returns

  • refunds

  • exchanges

  • order cancellations after purchase

This strict policy is necessary because:

  • all items are one-of-a-kind

  • they are pre-owned and carefully authenticated

  • our business operates within a luxury resale model

  • we cannot restock or reprocess returned items

Every purchase is final and binding.

2. Item Condition & Descriptions

Before listing, each item undergoes careful review and is classified as:

  • new,

  • like new, or

  • pristine,

as described individually on the product page.

We guarantee that:

  • descriptions are accurate,

  • photos reflect the actual item,

  • condition details are precise to the best of our expertise.

By purchasing, you acknowledge that:

  • you have reviewed all photos and descriptions,

  • you understand the pre-owned nature of the item,

  • minor signs of storage or handling may exist,

  • the item sold corresponds to the listing.

3. No Returns Due to Fit, Feel, or Buyer’s Remorse

We do not accept returns based on:

  • sizing or fit

  • differences in texture or material feel

  • a change of mind

  • expectations based on interpretations outside the description

All important details (measurements, fabric info, condition notes) are clearly listed and constitute the full basis of the sale.

4. Shipping & Customs Fees

All orders are shipped via DHL Express Worldwide at no cost.

However:

  • customs duties, import taxes, and other country-specific fees (if applicable) are the buyer’s responsibility.

  • refusal to pay customs fees does not qualify for a return or refund.

If a package is returned to us due to refusal or inability to receive it, the order is still considered non-refundable.

5. Damaged Shipments

All items are inspected and photographed before dispatch.

If an item arrives damaged during transit:

  1. Contact us immediately at hey@castalialux.com within 24 hours of delivery.

  2. Provide clear photos of:

    • the shipping box

    • the item

    • the DHL shipping label

  3. We will open an investigation with DHL.

Important:
Damage caused by shipping carriers does not guarantee a refund. DHL determines the outcome of compensation claims.

6. Lost Shipments

If DHL confirms a shipment as lost, we will:

  • assist in opening a formal claim, and

  • follow DHL’s resolution process.

Refunds or replacements are not guaranteed and depend on DHL’s final decision.

7. Authenticity

We stand behind the authenticity of every piece we sell.
All items are carefully vetted before listing.

Authenticity concerns must be raised within 24 hours of delivery with:

  • detailed photos, and

  • a written statement from a recognized authentication expert.

False claims may result in account restrictions or future order limitations.

8. Contact

For any questions regarding this policy, please contact:

Castalia Lux LLC FZ
Email: hey@castalialux.com